Your questions

Payement

How to pay?

You can pay by credit card (Visa, Mastercard) or by bank transfer.

Delivery

What are your delivery terms?

We deliver all over the world, free of charge over 175 euros of purchase. Wherever you are, our parts will reach you. Our delivery (except for exceptional conditions mentioned in the T&C) is done in collaboration with DHL. Additional customs duties may apply and are to be paid by you if necessary.

What are the delivery times?

At Pok Pok, each piece is made by hand and our process respects the poetry of the ancestral gesture, which implies respecting: dexterity and meticulousness. This requires a little patience on your part. We deliver within 21 days anywhere in the world.

CONFECTION

Can you make customized bags ?

We can create custom pieces (with a minimum order quantity only) upon request by email to hello@pokpokmadagascar.com and will try to answer you as soon as possible about the feasibility of your request.

Are your pieces available immediately ?

Because our approach implies producing only what is necessary, our parts are available on pre-order.

How long does it take to make the pieces ?

On average, it takes 10 days to make a piece (hook, assembly, finishing)

Collections

How do your collections work?

Pok Pok currently has a permanent collection and capsule pieces available in limited edition.

Where are your pieces created?

Our pieces are all created and made in Madagascar. Each piece is a fragment of passion, hard work, with a lot of love, made with the greatest care by our talented craftsmen.

Our Process

Where do your raw materials come from?

80% of the materials used to make our pieces come from Madagascar.
Our raffia comes from farms located in the North of Madagascar.
The fabrics of our pouches are as much as possible from recycled or wild cotton.
The paper used for our labels is recycled.

Are your pieces eco- friendly?

Our approach is to be responsible and transparent as much as possible, which is why we use vegetable dyes for light colors, and Oeko Tex standards for vibrant colors, certified non-toxic for the environment and humans. This is our commitment to respect the planet.

Location

Find here all our addresses in the world.

Refund and return

Can we have an exchange or return the items ?

At Pok Pok, we transmit our soul and our love of raffia in each piece that we create so that it becomes part of your daily life and accompanies you on your most beautiful adventures for as long as possible.

This is why we guarantee the quality and authenticity of our pieces so that no exchange or returns are made. However, within the first six months of use, we can retouch your pieces for free.